INFORMATION ONLY FOR CUSTOMERS OF THE EUROPEAN COMMUNITY:
We inform that according to the new legislation of the European Community regarding VAT, 2006/112/CE, our company has decided to sell only to customers of the European Community registered in the VIES (VAT Information Exchange System)
We apologize for any inconvenience caused.
Dear Creative type, thank you so much for stopping by our Gold Filled Creations shop.
We endeavour to be your number one Gold filled Supplier, in jewelry findings and chains. Our team has more than 20 years’ experience in the Jewelry industry. Our back-ground in design and distribution allows us to understand our customer’s needs. We aim to provide the best service possible and provide the highest quality in Gold filled goods.
Accepted payment methods
VAT is included in the prices and if it is registered in VIES base, the program recognizes the European VAT number and automatically remove the VAT at chekout.
For non-European customers, VAT will be automatically removed from the program at the checkout
Returns and exchange details
►Returns are accepted for refund within 15 days and customers should email before returning. The item must be in new condition and in its original packaging. We apply a 15% restocking fee.
Shipping charges are not refundable unless it is our error
We do not accept returns for custom orders
We do not accept exchange
We do not refund unclaimed package, they will be shipped back again, to customer. Shipping costs, will be charged to the buyer.
►For faulty items when we received back, after checking and confirming any flaws, we will issue a refund of the items more shipping cost due on return.
►In the case of a refund on free shipping delivery, the cost of shipping will not be refunded and will be deducted from the cost of returning.
►Please, before giving unsatisfied reviews, contact us first, so we can help with any issues you may have with your order.
We currently accept Paypal payments. It is the safest way to send payments.
We ship orders, within 24/72hrs by registered mail service via Correos, Spain Post Office to your address. It is the surest and affordable way of shipping, you will be able to track your shipment using the tracking number we will provide you.
Estimate delivery time:
Spain: it usually takes 2-4 working days
Europe: it usually takes 5-7 working days
Worldwide: it usually takes 10-15 working days (United States, Australia, Canada, Russia, Africa, Brazil, etc.)
We offer Express courier DHL, low cost worldwide, fast delivery services and tracking solutions.
Orders will be shipped within 24/72H.
Express shippping require a telephone contact number to facility the delivery, please provide it.
Estimated delivery time:
Spain: it takes 24H
Europe : it takes 24/48H
Europe East – non-EU : it takes 24/48H
United States/Canada : it takes 48/72H
Everywhere Else : it takes 3/5 days
We ship to your address. If you want us to send it to a friend or familiar please make sure to put the correct address. Please ensure your address is correct! Please, send us a message as soon as possible if you see there’s a mistake in the address. No refund will be issued for non-delivery to an incorrect/invalid address. If we get the item back and you want us to send it again to the correct address, we will set up a custom listing for the shipping fees.
Shipping prices may be subject to additional charges due to incorrect addresses and remote areas.
Please note, registered mail requires signature.If standard shipment exceeds 20-30 working days to arrive, please contact us.
For international shipments, allow 20 working days* before contacting us
After 20 working days, we can open an official enquiry for non-delivery packet through Spain Post office, the international postal convention does not allow to do this before.
As soon as we will receive an official reply from the Post office of your Country, we will be able to provide you more informations about your shipment.
All items are packaged in sure boxes and mailed in bubble envelopes for added protection.
*Saturday, Sunday and public holidays are not working days
ADDITIONAL POLICIES AND FAQs
We inform our customers that the shop is open from Monday to Friday, will be closed on weekends, european timetable.
GOLD FILLED MANUFACTURING PROCESS:
Our gold filled products are manufactured using 18K gold over brass base.
The manufacturing process is made with 9 layered and it is as follows:
1 base metal brass, 2 layer of alkaline copper, 3 layer of acid copper, 4 layer mix metal nickel free, 5 first layer of 18k gold, 6 thick layer of 18k gold, 7 last layer of 18k gold, 8 anti-tarnish treatment 9 fine polish coating
Nickel and lead free. Each item is manufactured with the highest quality to last over time.
EVERYDAY CARE AND CLEANING
► Warm water and a soft cloth are the best thing you can do to maintain the beauty of your jewelry
► For a deeper, occasional cleaning, a drop of soap will return its luster. When you have finished cleaning make sure that you have dried you items properly using a clean and dry flannel cloth.
► Salt water and chlorine in swimming pools take their toll on all fine jewelry
►Many chemicals marketed for cleaning jewelry are actually somewhat abrasive and corrosive and can cause damage or color alteration to your jewelry
►A higher pH of the skin could darker the jewelry before
Our products can produce undesirable results like “loss of color” when extreme heat is applied to it surface. As a result we do not recommend that you attempt to solder using our products. This because the final laminations in the gold filled process are not stable when extremely high temperatures are applied them. We will not take responsibility for damage caused by the effects of soldering.
►If you need any special request please send us a message for pricing and a custom order.
►If you need large quantity please send us a message for wholesale pricing.
►All customs fees, taxes, tariffs, duties, etc. that may be incurred from receiving our product will be at the discretion of your country’s tax regulations and will have no bearing on our company.
►All time dates are business days. Weekends and holidays are not considered business days.